FAQs
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While we try our best to be fully stocked at all times, as small batch producers this can be tricky, particularly at busy times of year.
Our main restock day is a Wednesday, more often than not in the afternoon.
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As we make everything by hand the weights and sizes, and therefore prices, of our individual products vary from batch to batch.
This is reflected in the changing weights & prices for the individual products and hampers on our online shop & at markets.
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Stock for our pre-packed hampers is picked each week & what stock goes into each hamper depends on what stock we have available.
If you'd rather not leave it for us to decide there is a Pack Your Own hamper option available where you can choose a selection of our meats as well as other accompaniments.
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We pack & prepare orders for shipping & collection on Monday, Wednesday & Friday.
Please refer to the order cut-off times & other useful information about each shipping & collection method below.
Parcelforce
P&P costs: £7.50 or free on orders over £35. Free shipping automatically applied at checkout
Orders placed between:
9am on Friday & 9am on Monday are posted on Monday.
9am on Monday & 9am on Wednesday are posted on Wednesday
9am on Wednesday & 9am on Friday are posted on Friday.
We use Parcelforce’s Express24 service for all UK orders.
Most UK addresses will receive their order the day after we ship it. Some addresses such as the Scottish Highlands & Islands, Northern Ireland & the Channel Islands can take longer.
Please note:
Parcelforce does not operate on UK bank holidays so do bear this in mind when placing orders around these times.
Whilst we rarely experience problems with our deliveries it is important to note that we work with third party delivery partners so any issues with delivery, such as unexpected delays, are out of our control.
Collection – Salamiland (our curing rooms)
P&P costs: Free
Your order will be ready to collect when you receive an ‘order fulfilled’ email. Orders can be collected:
Monday to Friday 9:00-12:00
Orders placed between:
9am on Friday & 9am on Monday can be collected on Tuesday.
9am on Monday & 9am on Wednesday can be collected on Thursday.
9am on Wednesday & 9am on Friday can be collected on Monday.
Collection – Bludge Wine (our former shop!)
P&P costs: Free
Your order will be ready to collect when you receive an ‘order fulfilled’ email. Pop by during shop opening hours to collect.
Orders placed between:
9am on Friday & 9am on Wednesday can be collected from 3pm on Thursday.
9am on Wednesday & 9am on Friday can be collected from 3pm on Friday.
Collection address:
3 Restalrig Road, Edinburgh, EH6 8BB
Collection times:
Thursday - 15:00-19:00
Friday - 15:00-19:00
Saturday - 11:00-18:00Please check opening times before collecting.
Collection – Bowhouse Food Weekend
P&P costs: Free
Orders can be placed until 9am on the Friday of the market weekend.
Orders can be collected from the East Coast Cured stall.
Market weekends take place on the second weekend of every month (excluding January & February.)
Collection address:
Bowhouse, St Monans, East Neuk, Anstruther KY10 2DB
Collection times:
10am to 4pm, Saturday & Sunday of market weekends
Please check the Bowhouse website for information about the next market weekend.
Collection – Haddington Farmers’ Market
P&P costs: Free
Orders can be placed until 9am on the Friday of the market weekend.
Orders can be collected from the East Coast Cured stall.
Market weekends take place on the last Saturday of every month (excluding December when the market usually takes place the last Saturday before Christmas.)
Collection address: Court St, Haddington EH41 3JA
Collection times: 9am to 1pm on market day
Please check the Haddington Farmers’ Market website for information about the next market weekend.
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If you purchased (or were gifted) a voucher prior to the launch of our new website (August 2024) please get in touch for a new code. The old ones aren’t working on our new website. Sorry for the faff!
Gift vouchers are available to purchase from our online shop
Available gift card denominations: £25, £50, £75 & £100. It is not possible to purchase custom amounts.
Gift cards can only be redeemed online.
Gift cards are sold as unique digital codes. We are unable to create or ship physical gift cards.
At checkout, a gift card’s value is subtracted from the order total. This includes taxes and shipping.
Gift cards never expire.
Gift cards have to be purchased as part of a separate order. Customers go directly to checkout after clicking Purchase.
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When a customer makes 5 purchases from our online store, or spends over £150 in one transaction, they will receive an automated email with a discount code for a percentage off their next purchase. This is to replace the loyalty card scheme that we used in our physical shop before we closed it in 2023.
We also offer discounts to all newsletter subscribers at points throughout the year.